Refund policy

◾️ Please note that due to the characteristics of the product, we will not accept cancellations, returns, or exchanges due to customer circumstances, unless the product is defective.

Also, if the sewing is rough compared to Japanese products because it is an overseas product, wrinkles and thread fraying are rare, but please understand that it is not a defect. Please note that some designs may change.

◼︎ Please note that in case of defective shipment, only Sagawa Express will be accepted for cash on delivery.

Please note that we will refuse to accept the item if it has been shipped by freight collect from another vendor.

◆ The color may look different from the actual product depending on the lighting at the time of shooting and the monitor/PC environment you are viewing. Please note on your purchase.

*Please understand that we cannot accept returns or exchanges due to customer's convenience due to differences in image, size, etc.

Please note that we cannot accept cancellations, returns, or exchanges due to customer's convenience, unless the product conforms to our guidelines is defective.

■Please contact us within 5 days after the product arrives for the defective product. The usage status is limited to unused products.

Please note that it cannot be supported in the following situations.

Products that have been delivered for more than 5 days
-Products that have been used even once
-Products that have been damaged or soiled by the customer
-Quality label Clothes with tags/laundry name cut off
・Rework (hemming, etc.) or when washing clothes